Contact Support
We’re here to help! Choose the best way to reach us based on your needs.
Support Channels
Section titled “Support Channels”💬 In-App Chat
Section titled “💬 In-App Chat”Best for: Quick questions, troubleshooting
Available directly in your Tellexa dashboard. Response time: typically within 30 minutes during business hours.
📧 Email Support
Section titled “📧 Email Support”Best for: Detailed inquiries, account issues
General Support: support@tellexa.ai
Response time: within 24 hours (usually faster)
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Specific Inquiries
Section titled “Specific Inquiries”| Topic | |
|---|---|
| Sales inquiries | sales@tellexa.ai |
| Billing questions | billing@tellexa.ai |
| API/Developer | api@tellexa.ai |
| Partnerships | partners@tellexa.ai |
| Press/Media | press@tellexa.ai |
| Bug reports | bugs@tellexa.ai |
| Security issues | security@tellexa.ai |
Before Contacting Support
Section titled “Before Contacting Support”To help us resolve your issue faster:
- Check the FAQ — Your question might already be answered
- Note the error message — Copy exact text if there’s an error
- Try basic troubleshooting:
- Refresh the page
- Log out and back in
- Try a different browser
- Gather details:
- Which product (PA, DevOps, Dox)?
- Which integration is involved?
- When did the issue start?
Report a Bug
Section titled “Report a Bug”Found something broken? Help us fix it:
Email: bugs@tellexa.ai
Please include:
- What you expected to happen
- What actually happened
- Steps to reproduce the issue
- Browser and device information
- Screenshots or screen recordings (if helpful)
Security Concerns
Section titled “Security Concerns”If you’ve discovered a security vulnerability:
Email: security@tellexa.ai
We take security seriously and will respond within 24 hours. Please do not disclose security issues publicly until we’ve had a chance to address them.
Company Information
Section titled “Company Information”Tellexa.
Registered in South Africa
- Website: tellexa.ai
- General: hello@tellexa.ai
Support Hours
Section titled “Support Hours”| Day | Hours (SAST) |
|---|---|
| Monday - Friday | 8:00 AM - 6:00 PM |
| Saturday | 9:00 AM - 1:00 PM |
| Sunday | Closed |
| Public Holidays | Closed |
Feedback
Section titled “Feedback”We love hearing from users! Share your ideas:
- Feature requests: feedback@tellexa.ai
- Product feedback: Use the feedback button in your dashboard
Your input helps us build a better product.