Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and company details when you register for our services.
• Communication Data: Messages, commands, and interactions with our AI assistants via Telegram, WhatsApp, or web interfaces.
• Usage Data: Information about how you interact with our services, including features used and session duration.
• Technical Data: Device information, IP addresses, and browser type for security and service optimization.
• Payment Information: Billing details processed securely through our payment providers.

2. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our AI assistant services
• Process transactions and send related information
• Respond to your comments, questions, and support requests
• Send technical notices, updates, and security alerts
• Personalize and improve your experience with our services
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Access to personal data is restricted to authorized personnel only
• We conduct regular security assessments and audits
• Our infrastructure is hosted on secure, enterprise-grade cloud platforms

Tellexa maintains ISO 27001 certification for information security management.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you cancel your subscription, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal, tax, or regulatory purposes.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who perform services on our behalf (cloud hosting, payment processing, analytics)
• AI Model Providers: Anonymized or pseudonymized data may be processed by AI providers to deliver our services
• Legal Requirements: When required by law, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights Under POPIA

As a South African data subject, you have the right to:

• Access: Request confirmation of whether we hold your personal information and obtain a copy
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Object: Object to the processing of your personal information in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent
• Complaint: Lodge a complaint with the Information Regulator

7. Cookies and Tracking

We use essential cookies to ensure our website functions properly. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries outside South Africa. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us: