Voice agents  ·  Inbound & outbound

AI that answers and places the call.

Voice agents take incoming calls and run outbound campaigns inside your business rules. Real phone numbers, structured workflows, every conversation transcribed and audited.

Voice is an entry point. Tellexa is the layer beneath.

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20 free minutes on activation · Talk to us for regional pricing

Live calls

Workspace · production

Updated 2s ago

Active now

12

3 inbound · 9 outbound

Today

148

Avg 2m 14s

On a call now

Live
  • Sales · Inbound 02:14
  • Support · Outbound 00:42
  • Sales · Queue 0:08 wait

Building blocks

Four parts.
One system.

Voice agents, contact lists, workflows and campaigns. Each works on its own. Together they let you take inbound calls and run outbound campaigns from one place.

BLOCK · 01

Voice agents

Configure one or many AI agents for specific roles. Each with its own voice, language, scope and dedicated phone number.

BLOCK · 02

Contact lists

Import from CSV or pull contacts directly from your Tellexa records. Group prospects, leads or customers into scoped lists.

BLOCK · 03

Workflows

Every call follows a structured workflow, greeting, qualification, branching logic, transfer, post-call actions, approval gates.

BLOCK · 04

Campaigns

Combine an agent, contact list and workflow into a governed campaign. Start, stop, monitor metrics, listen back, audit every call.

Direction

Inbound and Outbound Calls

DIR · 01

Inbound

The agent answers incoming calls from a dedicated number, identifies callers, captures intent within scope and routes or escalates per workflow.

  • Dedicated number

    One DID per agent. Calls route to the right scoped Assistant on the first ring.

  • Caller identification

    Known contact or anonymous, context appears immediately, with full audit on every call.

  • Smart routing & escalation

    Out-of-scope or sensitive requests escalate live to the configured human decision-maker with context handed over.

  • 24/7 availability

    Never misses a call. Out-of-hours behaviour is configurable per agent.

DIR · 02

Outbound

Outbound campaigns dial from scoped contact lists, follow your workflow, capture responses and update permitted systems. Every action logged.

  • Lead qualification

    Discovery questions, structured response capture, scoring against your criteria.

  • Appointment booking

    Books directly into the agent's permitted calendar. Confirmations and reschedules handled in-call.

  • Customer outreach

    Follow-ups, surveys, reminders, under the same approval and audit rules as any other channel.

  • Retry & schedule logic

    Configurable retry windows, call pacing, blackout hours, within your operating policy.

Campaign flow

From setup to live calls in minutes.

A campaign brings together agent, contacts, workflow and metrics in one place.

  1. Step 01

    Choose the agent

    Pick an existing agent or create one for this campaign. Voice, language, scope, permitted tools.

  2. Step 02

    Add the contacts

    Import a CSV, build a list manually, or select records already managed in your Tellexa account.

  3. Step 03

    Pair with a workflow

    Select a built-in workflow or design your own. Greetings, branching, transfers and post-call actions.

  4. Step 04

    Launch & monitor

    Start the campaign, watch live metrics, listen to recordings, review transcripts, audit every call.

Workflow tools

Tasks the Assistant handles during a call.

Voice agents follow visual workflows you design. Each tool runs under the Assistant's permitted scope, with every action audited.

Calendar booking

Books meetings into permitted calendars during the call. Checks availability, sends invites, confirms.

CRM updates

Pushes call outcomes, lead status and notes into Salesforce, HubSpot, Pipedrive or a custom CRM.

Knowledge lookup

The agent retrieves grounded answers from the permitted knowledge base mid-call. Source attribution included.

Live transfer

Escalates a call to a human when scope or risk rules trigger, with full context already handed over.

Email follow-up

Sends a personalised follow-up after the call with summary, next steps and attachments, sent via the agent's permitted account.

Custom actions

Trigger any external API, webhook or automation within the agent's permitted scope.

Use cases

Built for real conversations.

  • UC · 01

    Sales qualification

    Outbound campaign that calls warm leads, asks discovery questions, scores them and books a demo with a real salesperson if they qualify.

  • UC · 02

    Reception & triage

    Inbound agent that answers your main number, identifies the caller's intent and routes them to the right team or takes a structured message.

  • UC · 03

    Appointment confirmations

    Daily outbound campaign that calls tomorrow's bookings, confirms attendance and reschedules cancellations directly in your calendar.

  • UC · 04

    Customer feedback

    Calls recent customers, asks structured questions, captures feedback and updates your CRM with the results.

  • UC · 05

    Payment reminders

    Outbound agent that politely reminds customers about overdue invoices and offers options to pay or arrange a payment plan.

  • UC · 06

    After-hours support

    Inbound agent that handles support calls outside business hours, resolves common issues and creates a ticket for anything it cannot.

Get started

Give your Assistant
a phone number.

Voice Agents fit into every plan. Start with one Assistant. Scale to many. Same governance, same audit, same control across every call.

Request a consultation Talk to us

Live calls

Workspace · production

Updated 2s ago

Active now

12

3 inbound · 9 outbound

Today

148

Avg 2m 14s

On a call now

Live
  • Sales · Inbound 02:14
  • Support · Outbound 00:42
  • Sales · Queue 0:08 wait