Security
Your trust is our priority. Here's how we protect your data.
Enterprise-Grade Security
Tellexa maintains ISO 27001 certification for Information Security Management Systems (ISMS). This internationally recognized standard demonstrates our commitment to systematic and ongoing security management.
Data Encryption
In Transit
All data transmitted between your devices and our servers is encrypted using TLS 1.3, the latest and most secure transport protocol.
At Rest
Stored data is encrypted using AES-256 encryption, the same standard used by governments and financial institutions worldwide.
Infrastructure Security
- ✓ Enterprise Cloud Hosting: Our infrastructure runs on leading cloud platforms with SOC 2 Type II certification and comprehensive physical security controls.
- ✓ Network Protection: Multi-layer firewalls, DDoS protection, and intrusion detection systems monitor and protect our network 24/7.
- ✓ Redundancy & Backups: Data is replicated across multiple availability zones with automated daily backups and disaster recovery procedures.
- ✓ Access Controls: Strict role-based access control (RBAC), multi-factor authentication, and audit logging for all administrative access.
Application Security
- ✓ Secure Development: We follow secure coding practices and conduct code reviews for all changes. Security is built into our development lifecycle.
- ✓ Vulnerability Testing: Regular vulnerability assessments and penetration testing help us identify and address potential security issues.
- ✓ Dependency Management: Automated scanning and timely updates of third-party libraries to address known vulnerabilities.
Compliance
POPIA
Full compliance with South Africa's Protection of Personal Information Act, ensuring your personal data is handled responsibly.
GDPR Ready
Our practices align with GDPR principles for customers in the European Union, including data portability and the right to be forgotten.
AI & Data Privacy
- ✓ Data Isolation: Each customer's data is logically isolated. Your conversations and data are never used to train models for other customers.
- ✓ Minimal Data Retention: We retain only the data necessary to provide our services. Conversation data can be deleted upon request.
- ✓ Trusted AI Providers: We partner with leading AI providers who maintain enterprise-grade security and do not train on customer data.
Our Security Team
Security is a company-wide responsibility. Our dedicated security practices include:
- ✓ Security Training: All team members receive regular security awareness training and follow strict security policies.
- ✓ Incident Response: We maintain a documented incident response plan and conduct regular drills to ensure rapid response to any security events.
- ✓ Continuous Monitoring: 24/7 monitoring and alerting systems help us detect and respond to potential threats immediately.
Report a Security Issue
We take security seriously. If you discover a potential security vulnerability, please report it responsibly:
Security Team
Email: security@tellexa.ai
We appreciate responsible disclosure and will acknowledge receipt within 24 hours.