Terms of Service

1. Service Description

Tellexa provides AI-powered Assistant services, including personal assistance, DevOps automation, document processing, and related tools accessible via supported messaging platforms, web interfaces, and integrations (“Services”).

The Services are designed to assist and automate tasks based on user instructions. They do not replace human judgment or professional expertise.

Tellexa acts solely as a technical tool that processes and executes user instructions. Tellexa does not act as an agent, representative, fiduciary, or decision-maker on behalf of any user.

2. Eligibility and Account Registration

To use the Services, you must:

Be at least 18 years of age

Provide accurate, complete, and current account information

Maintain the security and confidentiality of your credentials

Ensure that any person using the Services under your account is authorised to do so

You represent and warrant that you:

are legally authorised to upload, process, and instruct the processing of any data submitted to the Services; and

have obtained all necessary consents or lawful bases required under applicable data protection laws, including POPIA.

You acknowledge and agree that:

all actions performed through the Services are deemed to be performed by you;

Tellexa does not verify the accuracy, legality, or appropriateness of any instruction or data submitted; and

you bear full responsibility for all outcomes arising from use of the Services.

You assume full responsibility for all instructions, configurations and data submitted under your account.

Tellexa has no obligation to monitor, review, screen, or validate user instructions, data, or outputs for legality, accuracy, or compliance, and shall not be deemed to have knowledge of any unlawful or improper use of the Services.

3. Free Trial

New customers may receive a 7-day free trial for selected Services.

A valid payment method is required to start the trial

No charges will be applied during the trial period

You may cancel at any time during the trial without charge

If not cancelled, the subscription will automatically convert to a paid plan at the end of the trial

Unused trial periods have no cash value and are non-transferable.

4. Subscriptions, Billing, and Payment

4.1 Subscription Plans

Subscription options, pricing, and features are described on the Tellexa website. Prices are quoted in South African Rand (ZAR) and may change with at least 30 days’ notice.

4.2 Billing

Subscriptions are billed in advance on a recurring basis

Payments are processed by authorised third-party payment providers

All fees are exclusive of VAT unless expressly stated otherwise

4.3 Failed or Abusive Usage

We may suspend or restrict access to the Services in cases of:

failed payments

excessive or abusive usage

security threats

legal or regulatory risk

Tellexa reserves the right, acting reasonably, to define, monitor and enforce acceptable usage thresholds.

Where usage materially exceeds normal or intended use, Tellexa may:

throttle performance;

require migration to a higher-tier plan; or

suspend access where necessary to protect system integrity or other users.

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time via your account dashboard or by contacting support. Cancellation takes effect at the end of the current billing period.

5.2 Refunds

Monthly subscriptions are non-refundable

Annual subscriptions may qualify for a pro-rata refund within 14 days of purchase if the Services have not been materially used

Free trial periods do not incur charges

Nothing in this section limits any non-waivable rights you may have under applicable consumer protection laws.

5.3 Effect of Cancellation

Upon cancellation or termination:

access to the Services will cease at the end of the billing period

customer data will be retained for up to 90 days before deletion, unless legally required otherwise

6. Acceptable Use

You agree not to use the Services to:

violate any applicable law or regulation

infringe intellectual property or privacy rights

upload unlawful, harmful, or malicious content

interfere with or disrupt Tellexa’s systems

attempt to reverse engineer or extract models or algorithms

impersonate others or misrepresent authority

You may not use the Services:

for decision-making in regulated industries or environments where statutory or professional oversight is required

as a substitute for legal, medical, financial, or other professional advice

in safety-critical, healthcare, aviation, financial trading, regulatory enforcement or other high-risk environments. Any such use is entirely at your own risk and requires independent human oversight determined and implemented by you.

You must implement appropriate internal controls, safeguards, and human oversight when using the Services, particularly where outputs or actions may affect third parties, financial outcomes or operational systems.

7. AI Services and Limitations

7.1 Nature of AI Outputs

AI outputs are generated probabilistically and may be incomplete, incorrect, or outdated. You remain responsible for verifying outputs before acting on them.

7.2 No Professional Advice

The Services do not provide legal, financial, medical, or professional advice. Any actions taken based on AI outputs are taken at your own discretion and risk.

7.3 Automation and DevOps

Where the Services support automation, scripts, or execution via integrations:

all actions occur based on your instructions or configuration

you remain solely responsible for reviewing, approving, and monitoring such actions

Tellexa is not responsible for infrastructure changes, outages, data loss, security incidents, service disruption, or other losses resulting from automated execution or integrations configured under your account.

Tellexa is not responsible for the availability, security, performance, or actions of third-party platforms, APIs or integrations, even if those integrations are enabled or configured through the Services.

7.4 Assumption of Risk

You acknowledge that AI systems are inherently probabilistic and may produce inaccurate, incomplete or unintended outputs. You expressly assume all risk associated with reliance on AI outputs, automation, integrations or system actions initiated through the Services. AI outputs may contain errors, omissions, bias or unintended content and must be independently reviewed before use.

7.5 No Reliance and Operational Use

The Services are not designed, intended, or warranted for use in:

business-critical decision-making;

financial transactions or payment execution;

legal, regulatory, or compliance determinations; or

any environment where errors may result in financial loss, liability, or harm.

You are solely responsible for:

reviewing and validating all outputs;

implementing appropriate safeguards; and

ensuring human oversight over all automated or AI-assisted processes.

Any commercial or revenue-generating use of the Services is undertaken entirely at your own risk.

7.6 Experimental and Evolving Nature of AI

You acknowledge that:

AI systems are continuously evolving and may change in behaviour, accuracy, or performance without notice;

features, outputs, and capabilities may be modified, limited, or withdrawn at any time; and

outputs may vary for identical inputs over time.

Tellexa makes no representation as to consistency, stability, or predictability of AI-generated outputs.

Use of the Services in any operational or business-critical capacity is entirely at your own risk.

8. Intellectual Property

8.1 Tellexa Property

All intellectual property rights in the Services, software, models, and documentation belong to Tellexa or its licensors.

8.2 Customer Content

You retain ownership of content submitted to the Services.

To the extent permitted by law:

you own the outputs generated specifically for you through your use of the Services; however,

Tellexa makes no representation that such outputs are unique, non-infringing, or protectable as intellectual property.

Tellexa and its licensors retain all rights in:

the underlying models;

system architecture;

prompts, logic, and processing methods; and

any improvements derived from aggregated, anonymised usage data.

9. Data Protection

Tellexa processes personal information as an Operator under POPIA, acting on your documented instructions. Data protection obligations are governed by these Terms and the Privacy Policy.

Where required by law or contract, the parties may enter into a separate Data Processing Addendum governing the processing of personal information.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

10.1 The Services are provided on an “as is” and “as available” basis. Tellexa makes no warranties or representations, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, or uninterrupted operation. Tellexa has no obligation to monitor, review, screen, or validate user instructions, data, or outputs for legality, accuracy, or compliance, and shall not be deemed to have knowledge of any unlawful or improper use of the Services.

Tellexa does not warrant that the Services will:

meet your specific requirements;

operate without interruption or error; or

produce accurate or reliable outputs.

Tellexa makes no warranties or representations in respect of any third-party platforms, services, APIs, or integrations used in conjunction with the Services.

10.2 To the maximum extent permitted by applicable law, Tellexa shall not be liable for any indirect, incidental, consequential, special, punitive, or economic loss, whether arising in contract, delict, or otherwise, even if Tellexa has been advised of the possibility of such loss.

This exclusion includes, without limitation:

loss of profits, revenue, or anticipated savings;

loss of business, contracts, or commercial opportunities;

loss, corruption, or inaccuracy of data;

loss of goodwill or reputation;

business interruption or downtime;

costs of substitute services or system recovery;

losses arising from reliance on AI-generated outputs;

losses arising from automated execution, integrations, or system actions; and

losses caused by third-party platforms, services, APIs, or infrastructure.

You acknowledge that:

the Services operate in conjunction with third-party systems, user configurations, and probabilistic AI outputs over which Tellexa has no direct control; and

Tellexa shall not be liable for any loss arising from such external factors, dependencies, or inherent technological limitations.

10.3 Tellexa shall not be liable for decisions made, actions taken, system changes implemented, or outcomes arising from:

reliance on AI-generated outputs;

automated execution, scripts, or integrations configured by you;

instructions or data submitted under your account; or

the acts or omissions of third-party platforms, service providers or integrations.

10.4 To the extent that Tellexa is found liable for direct damages arising from the Services, Tellexa’s total aggregate liability shall not exceed the total fees paid by you to Tellexa in the six months preceding the event giving rise to the claim.

10.5 Nothing in these Terms excludes or limits liability to the extent that such liability cannot be lawfully excluded or limited under applicable law.

10.6 The parties acknowledge that the pricing of the Services reflects the allocation of risk set out in this clause and that the limitation of liability constitutes a material basis of the agreement.

10.7 You acknowledge that:

the Services involve inherent technological and AI-related risks;

Tellexa has no control over how users configure or rely on the Services; and

the limitations of liability set out in this clause are reasonable and form an essential basis of the agreement.

11. Indemnification

You agree to indemnify, defend, and hold harmless Tellexa, its directors, officers, employees, and contractors from and against any claims, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising from or relating to:

your misuse of the Services;

your reliance on AI outputs;

automation failures or infrastructure misconfiguration under your account;

third-party integrations enabled or configured by you;

unlawful or improper processing of personal information;

regulatory non-compliance;

breach of applicable law;

any claim that customer content infringes or violates third-party rights;

any claim arising from customer instructions that result in unlawful or harmful outcomes.

This indemnity includes claims arising from:

automated actions performed through the Services;

communications sent using the Services; and

reliance by third parties on outputs generated through your use of the Services.

This indemnity applies regardless of whether the claim is brought by a third party, regulator or authority and applies to costs incurred in investigating or defending such claim.

Tellexa reserves the right to assume control of the defence and settlement of any claim subject to this indemnity.

12. Suspension and Termination

We may suspend or terminate access immediately where:

these Terms are breached;

continued use presents security, legal, or regulatory risk;

required by law; or

Tellexa reasonably determines that continued access may expose it to liability or reputational harm.

Provisions intended to survive termination will remain in effect.

Tellexa may suspend or terminate access without prior notice where reasonably necessary to:

prevent harm;

mitigate legal or regulatory exposure; or

protect system integrity, other users, or Tellexa’s commercial interests.

Tellexa shall have no liability arising from any suspension or termination carried out in accordance with this clause.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. The courts of South Africa have exclusive jurisdiction.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified through the Services or via email. Continued use after the effective date constitutes acceptance.

15. Service Evolution and Changes

Tellexa reserves the right, at any time and without liability, to:

modify, update, or discontinue any aspect of the Services;

introduce new features or remove existing functionality;

change underlying AI models, integrations, or system architecture; and

impose or adjust technical or usage limitations.

Where practicable, material changes will be communicated in advance, but no such notice is required for changes made to maintain security, compliance, or system performance.

16. Contact Details

Tellexa

Legal: legal@tellexa.ai

General: hello@tellexa.ai